India Post :::: An unknown wonder !!!

India Post An Unknown Wonder

MK Asiwal

·         Everyone is repeating the same wordings that India Post is a giant organisation having 150 years of tradition with above 1,50,000 branches across the country.  Yes, it is true, this is the largest postal network in the world, but actually no one knows more about India Post and its depth.

·         Common men think that it is only a mail handling organisation with limited scope of operations.  Even educated people have no idea about what is going on in India Post and they think that employees of India Post have nothing to do at his/her work place since the mail volume has been reduced considerably and the importance of mail communication has been questioned.

·         More over people outside the organisation including main stream Medias has not given much attention to the technological and operational aspects of India Post.  They think that this organisation is still working with mail business only through old mechanism.  That is why they are highlighting only the number of Post Offices as its strength.

·         If you analyse India Post and its operations deeply, you can see that so many wonders are there to highlight other than reach or network of India Post.  That is the reason why I have given this heading for this article.  Here I am trying to reveal the actual wonders in the form of statistics which is unknown to everybody. 

·         This article is mainly targeted for persons who have little knowledge about business and technological side of India Post.

WONDER NO. 1

Technology or Software aspects

·         India Post is continuing its glorious service even in the revolutionized telecommunication era.  This is only because of various technological implementations in the Department of Post.  Unfortunately the technological side of India Post is still a mystery for majority of people.

·         People especially outside the organisation think that that much technological advancement has not been happened in India Post. And also think that Post Offices are working in traditional system with minimum software support.

·         But while analysing the technological side of India Post, it is clear that no other organisation in India is using this much number of software and web application in their day to day work.  Post Offices are mainly using 38 software and 22 web based applications in their day to day work. Small software or tools designed for a special purpose is not included in this figure.

·         Most interesting part is that if we consider a single handed Sub Post Office, the Sub Postmaster (The only official authorised to do all the office work) has to operate 19 software and 12 web applications for completing the daily work and taking the final report ( Daily Account in Post Offices)without any issue.

·         Each Head Post office will have minimum of 31 databases except SOSB DB of Sub-offices for running all software.  That means an HO with 30 SOs will have total of 61 databases. Each Sub-office will have minimum of 21 databases. 

·         Someone may ask that why should India Post uses this much applications and why don’t they incorporate all features in a single application.

·         You will understand why India Post is using this much applications while reading the second part of this article (i.e., Wonder No. 2).  While coming to the second question, each software using in Dop is a complete package with enormous windows and options.  So incorporating features of all software in a single application is not an easy task.  But it is expecting a change in this by the introduction of new CSI project in near future.

1 Point of Sale

2 Treasury

3 SubAccounts

4 Postman

5 Despatch

6 SB Cash

7 Indian Postal Order

8 eMO

9 SpeedNet

10 ParcelNet

11 MOCompilation

12 Accounts-General

13 Accounts-Paybill

14 Accounts- Other bill

15 Accounts- NPC

16 Accounts-GPF

17 Accounts-Tax

18 Accounts-Pension

19 Accounts-Bank Reconciliation

20 Accounts-Schedule

21 Sanchay Post-Online Transaction and data entry module

22 Sanchay Post- SOSB online and data entry module

23 Sanchaya Post- SBCO module

24 V2SBCO and LAN2V2

25 BNPL Parcel

26 PINCodeDirectory

27 eMOClient

28 ePayment Client

29 RNetCommunication

30 ParcelNetCommunication

31 SpeedNetCommunication

32 AccountMISClient

33 UploadAccounts

34 DBAnalyzer

35 CC Bridge

36 Signature scanning software.

37 EFMS All in one tool

38 Dropbox/Google drive

39 Finacle

40 Agent Portal

41 Mc camish

42 iMO

43 ePost

44 Philsim

45 PACS

46 Customer Care Centre portal

47 RMFS (Remotely Managed Franking Machine) website

48 PLI/RPLI sites (Different logins are there for separate purposes)

49 eMO  website (Separate logins for different access groups)

50 ePayment website (Separate logins for different access groups)

51 Speednet website (Separate logins for different access groups)

52 RNet website (Separate logins for different access groups)

53 ParcelNet website (Separate logins for different access groups)

54 SPCC Configuration website

55 Accounts MIS website

56 MNOP monitoring website

57 Project Arrow websites

58 Western Union POS / Translink

59 MoneyGram web application

60 Web mail service

·         Software development and maintenance part are another interesting area in this organisation.  Unlike other organisation,  India Post have two dedicated software development centres, one at Mysore (CEPT Mysore) and another at Chennai (SDC Chennai).

·         CEPT Mysore produces and gives support for majority of applications (Both web and non-web applications) and acting as technology hub of India Post.  One Data Centre (DC) and one Data Recovery Centre (DRC) are located at CEPT Mysore. 

·         Central Servers in connection with eMO, ePayment, Speed Post, Registered and other web applications including India Post websites are deployed in the Data Centre at CEPT Mysore.

·         Servers of Core Banking application and McCamish are deployed in hired Data Centre under the ownership of Reliance at Navi Mumbai.  The Data Recovery Centre (DRC) for these applications is located at CEPT Mysore.

·         SDC Chennai on the other hand gives support for Sachay Post and related software and playing a vital role in the process of CBS migration.  Data Migration Command Centre (DMCC), Chennai is working as part of SDC Chennai.

·         At the same time India Post is using Finacle, a global banking solution from Infosys to meet the competition from banking sector and McCamish from Infosys to fulfil the insurance needs of Dop.  A big project from TCS is in progress to revolutionise other areas of operations.

·         Another notable point is that this organisation has implemented these cutting edge technologies without recruiting or hiring technical staffs from outside.  There is trained pool of staffs  in India Post called System Administrators who are well-versed in Server and Domain environment, Database Administration, Network Administration, Hardware engineering, Training and troubleshooting. 

·         Wonders in the technological side are not ending with this much.  We will continue discussing this matter in future also.

WONDER NO. 2

While considering the number of services

·         As I said earlier majority of the people think that Department of Post is handling only mail related items including booking and delivery.  But the actual picture is different.  We can say without any doubt that India Post is the only organisation in India especially under Government sector that deals with this much variety of services and operations under one roof.

·         Even though it is difficult to classify the services or operation of India Post, According to my opinion, we can broadly classify the operations in to five categories.

1.   Postal operations

2.   Banking business

3.   Insurance business

4.   Money Remittance service

5.   Other Business

Postal operations :-

·         Mail operation alone is a huge activity of India Post.  It starts from booking of an article and ends with its delivery.  In between booking and delivery a bigger activity is involved that is sorting of article which is carried out by RMS (Railway Mail Service) division.  RMS is a vital part of India Post but common man have no idea about RMS and its activity.

·         Everyone knows mail activities, but I am trying to give you a statistics of these activities in order to assess the size of this business.  Apart from sorting, despatching and delivery of mails, India Post is providing wide range of services according to the need of customer.  Totally around 46 services have been providing in connection with mail operation.  The list is as under

1 Sale of Stamps

2 Post card

3 Inland Letter Card

4 Letter

5 Insured letter

6 VP letter

7 Insured VP Letter

8 Aerogram

9 Book Packet

10 Book Packet containing periodicals

11 Book Packet containing printed books

12 Pattern or Sample packets

13 Registered News paper

14 Blind Letterature

15 Parcel

16 VP Parcel

17 eVP Parcel

18 eVP Letter

19 Insured Parcel

20 Insured VP Parcel

21 Air mail parcel

22 Sea mail Parcel

23 SAL Parcel

24 Inland Speed Post

25 Insured Speed Post

26 Forein Speed Post

27 Express Parcel

28 Business Parcel

29 Express Parcel COD

30 Business Parcel COD

31 Speed Post COD

32 Business Reply Speed Post

33 Logistic Post

34 Bill mail service

35 Direct Post

36 Media Post

37 Speed Post Passport Service

38 ePost ( Retail & Corporate)

39 Meghdoot Post card

40 Greeting Post

41 Inland Flat Rate Parcel

42 Forein Flat Rate Parcel

43 Reply Post Card

44 Post Box/Post Bags

45 Competion Post Card

46 e-IOD ( Electronic Intimation On Delivery)

Banking business :-

·         India Post is dealing with all types of deposits like any other commercial banks.  The only difference is that India Post is not empowered to transact on loan transaction.  The strength of India Post in banking sector is far better than any other Nationalised banks in India.

·         I have already depicted the strength of Post Office Savings Bank (POSB) in my post “India Post to shake Nationalised Banks and Indian Banking industry”

·         Now India Post is introducing Core Banking Solution (CBS) in Post Offices.  It is planning to connect 25000 Post Offices across the country through CBS by the end of 2016.  ATM facility has been started in selected locations and it will spread to 3000 location by the coming years.

1 Basic Saving Account

2 Savings Account (with or without cheque)

3 Ruccuring Deposit

4 Term Deposit

5 Monthly Income Scheme

6 Senior Citizen Saving Scheme

7 Public Provident Fund

8 National Saving Scheme

9 Kisan Vikas Patra

10 National Saving Certificate

11 Sukanya Samridhi Account

12 Indira Vikas Patra

Insurance Business :-

·         India Post is the major player in the insurance sector in India like any other public or private sector insurance companies.  But the strength of Postal Life Insurance is not comparing anywhere even in the IRDA annual report.

·         India post introduced Postal Life Insurance (PLI) in 1884 and Rural Postal Life Insurance (RPLI) in 1995.  Now it is offering total of 12 types of policies under these two categories.  They are as under.

List of Postal Life Insurance policies

1 Suraksha (Whole Life Assurance)

2 Suvidha (Convertible Whole Life Assurance)

3 Santosh (Endowment Assurance)

4 Sumangal (Anticipated Endowment Assurance for 15 and 20 Years)

5 Yugal Suraksha (Joint Life Endowment Assurance)

6 Bal Jiwan Bima (Children Policy)

7 Gram Suraksha (Whole Life Assurance)

8 Gram Suvidha (Convertible Whole Life Assurance)

9 Gram Santosh (Endowment Assurance)

10 Gram Sumangal (Anticipated Endowment Assurance for 15 and 20 Years)

11 Gram Priya ( 10 years RPLI)

12 Bal Jiwan Bima (Children Policy)

·         When you compare the statistical figures with LIC of India, the market leader in Indian having more than 71% market share, you can see that the market share of Postal Life Insurance is not negligible.

A picture of contribution of public and private sector insurance companies during the financial year 2012-13 is as follows.

Money Remittance :-

·         Money Order and Postal Order were the only means of money remittance in olden days, but now scenario has changed a lot and various e-enabled services has come into existence.  In order to compete with these changes, India Post has introduced a couple of new money transfer services.  Following are the money transfer services available in Post Offices.

  1.    Ordinary Money Order

  2.    eMO (Electronic Money Order)

  3.    iMO (Instant Money Order

  4.    IPO( Indian Postal Order)

  5.    e-IPO (Electronic IPO)

  6.    FPO (Field Postal Order)

  7.    IFS MO (MO through International Financial System)

  8.    MO Videsh ( Discontinued in February 2015)

  9.    Mobile Money Transfer

10.    Western Union Money Transfer

11.    MoneyGram

12.     Electronic Fund Management System (EFMS)

13.    DBT through CPSMS

14.     Electronic Clearing System(ECS)

Other Business :-

·         In addition to above said product or services, India Post is dealing with some other services also.  Most of them are e-enabled services, they are

  1.     Remotely Managed Franking Machine (RCVMFS)

  2.     ePayment

  3.     Retail Post

  4.     Sale of Mutual Fund

  5.     Sale of Penta phones

  6.     My Stamp

  7.     Railway Ticket booking

  8.     Air Ticket booking

  9.     Cable TV licence issue

10.      Pack Post

11.      Post Shope

12.      Philatelic Deposit account

·         Here number of parties or organisations using ePayment and Retail Post services is varying in different circles.

·         Following are the consolidated view of number of product or services of India Post.

1 Postal/Mail Operation 46

2 Banking 12

3 Insurance12

4 Money Remittance14
5 Others12

·         An organisation especially under the control of Government providing 91 types of service/product is truly a wonder. I can say without any doubt that no other organisation in India is providing this much number of services to its customers.

·         Another wonder is that there is no separate recruitment for separate category of business.  Each employees of India Post especially Postal Assistants and Postmaster should have thorough knowledge about each and every service of India Post and its related rules.  This shows the flexibility and potential of Postal employees.  Unfortunately they are comparing with bank employees and clerical staffs in the other Government departments.

                In conclusion, India Post is a bundle of wonders and it cannot be compared with any other organisation in India since the reach and depth of India Post cannot be measured with single criteria.  In the profitability aspects, India Post is still working as a service oriented organisation with lot of social obligation.  Comparing the profitability alone is not feasible at its existing structure.

MINUTES OF CWC HELD AT TRIVANDRUM ON 25-26 JULY 2015.

Dear Members,

As notified, Central Working Committee Meeting of the Association was held at T. M. Krishnaswamy Nagar HOTEL  The Capital), Near Trivandrum GPO, Trivandrum on 25^th and 26^th July 2015 under the president ship of Shri Amrendra Kumar, President. CWC was attended by 17 Circle branches except J&K, Chhattisgarh, Jharkhand, North-East and Uttarakhand. Shri Roop Chand former General Secretary and President Delhi Circle attended the CWC as a special invitee. President declared the house has constituted. CWC Meeting commenced at 10.00 hours sharp on 25/7/2015  with a silent prayer followed by paying homage to our senior leader T. M. Krishnaswamy who was Vice President of CHQ. Shri R. Venunathan Pillai Circle President Kerala Circle welcomed to invitee and CWC members. General Secretary has emotionally explained his personal relations and participation of late Shri T. M. Krishnaswamy in Associations activities. He also enlightened that Association has lost hard and sincere worker. GS expressed his disappointment on the non participation by five circles in this CWC. The meeting was held in cordial atmosphere and healthy deliberations took place on the agenda of the meeting. Discussion on the following one by one issue took place.

1.   Confirmation of the minutes of the last CWC held at Ahmedabad on 7/2/2014.

The minutes of the last CWC was approved unanimously by the house.  

2.   Cadre restructuring of Inspector Posts cadre and merger of ASP cadre in to PS Gr. B cadre.

GS explained the entire developments of submission of cadre restructuring proposal to Directorate. He has informed to the house that CHQ has submitted proposal to Directorate on 20/11/2013 with a request to upgrade 1197 ASPs posts to PS Gr.B cadre and also upgrade the GP of Inspector Posts from Rs. 4200/- to Rs. 4600/-. He further told that the queries raised on the proposal by Directorate on two points were properly and quickly replied by him and thereafter Directorate has invited him for discussion on the issue at Directorate on 28/11/2014. He along with other colleagues attended the meeting headed by DDG (Estt). The issue of cadre restructuring was deliberated in detail and it was clarified by Directorate that the proposal submitted by Association needs to be revisited. The Association, thereafter, proposed to submit revised proposal and accordingly revised proposal was submitted to Directorate on 9/1/2015 by suggesting to upgrade 339 ASPs posts to PS Gr. B in the existing Class-I division/HO, and also upgrade 50% ASPs posts to PS Gr.B in ROs/COs and residual 1651 ASPs will work at their respective posts and retain their pay, GP and Gazetted status till their elevation to PS Gr. B cadre or retirement whichever is earlier. These ASPs will be treated as dying cadre posts. GS further told that Directorate has again raised few queries on the revised proposal and informed him over phone on 8/5/2015 with a direction to submit the Associations say within 3 days to Directorate. He has told to house that the queries raised by Directorate were replied on 11/5/2015 and his reply to queries was appreciated from all the corners of the country. The cadre structuring file was finally prepared by Establishment division of the Directorate and moved to InternalFINANCIAL  Wing for approval, where 15 queries were raised, few of them were already published on CHQ blog for the information of the members. To clarify the financial implications queries, GS, CHQ President Shri Amrendra Kumar, Vice President Shri Nirmalya Mitra, OGS-II Shri Manjunatha Hubballi, CS West Bengal Shri Arup Seal,  AGS-I Shri P. Ajith Kumar and Shri Roop Chand former GS visited to Directorate from 8/6/2015 to 11/6/2015 and prepared the note on queries raised by IFW and handed over to the Establishment division. To curtail the financial implications of Rs. 9672000/- and other obstacles thereafter if any in the issue, it was decided collectively by GS and his team to surrender 27 vacant posts of IP (PG) as matching savings cost and same was communicated in writing. During the visit they met Hon’ble Secretary (Posts), Member (P) and other higher officers and discussed the long pending vital issue at length. During the course of meeting with Secretary (Posts) on 11/6/2015, she categorically told that department will not surrender any post of Inspector Posts cadre, but will strongly recommend the proposal submitted by Association to Nodal Ministry. All the officers of Directorate assured that there is need of cadre structuring in Inspector posts cadre and department will soon submit the proposal in positive way to Nodal Ministry. GS further told that, department has decided to up-grade 351 posts of ASPs to PS Gr. B cadre and also take up the issue to up-grade the GP of Inspector posts cadre from Rs. 4200/- to Rs. 4600/-. File is pending for approval of Secretary (Posts).

3.   Meeting with Hon’ble Chairman 7CPC and submission of Memorandum.

GS informed that our Association is first one in the country who has submitted Memorandum to 7CPC on 1^st July 2014 and they officially issued acknowledgement also. The copies of Memorandum submitted by GS and the acknowledgement received from 7CPC were already published on blog. GS informed that in last AIC committee was constituted by the august house to prepare a strong Memorandum to be submitted to 7CPC. Committee members met at Mumbai on 7/6/2014 to finalize the Memorandum prepared by GS.  GS has thanked Shri P. K. Bisoi, the then CPMG Maharashtra Circle who has provided the conference hall for meeting to the members and spared his valuable time and guidance at the time of finalization of Memorandum. GS further told that Shri Roop Chand former GS,  Shri Ajith Kumar AGS-1, Shri Manjunath Hubballi OGS-II and CS Karnataka, Shri Joseph Rodriguez Treasurer Karnataka Circle helped him in finalization of Memorandum.  

GS also told to house that with the permission of CHQ few members from Bangalore and Himachal Pradesh circles met Members of 7CPC at Bangalore and Shimla where they explained our Associations demands and grievances in short. GS further told that as per his request, 7CPC has officially permitted our Association to place our views before them on 7/11/2014 at Mumbai. He was assisted by Manjunatha Hubballi OGS-II and CS Karnataka, Shri Roop Chand former GS and President Delhi Circle, Shri N. G. Yadagiri CHQ Treasurer and two other local members to meet Chairman 7CPC and its members. During the course of discussion, Chairman told that they have already received our Association’s Memorandum and will look into the demands placed therein. Shri Manjunatha Hubballi has presented presentation (PPT) before 7CPC in detail. 7CPC directed members to abolish the intermediate ASP cadre to maintain parity with other organisation and come up again with result thereof. GS told that matter is already in pipeline at Directorate. Shri Roop Chand former GS also shared the issues discussed in the meeting with members.

4.   Organisational and financial review of the CHQ / Circles.

CWC took review of organization functioning of each circle. GS informed that CHQ took efforts and revived the defunct branch of J&K circle. But despite such efforts J&K and Jharkhand has not taken pains to attend CWC. GS informed that the financial position of CHQ is not so sound. He further informed that circle branches are not remitting 40% due quota to CHQ as required vide Article 39 of our Association’s constitution.  He appealed to all Circle Secretaries to submit their due quota to CHQ in time so that the CHQ could function effectively and GS can visit Directorate frequently to pursue the pending issues. Each Circle Secretary shared his achievements and problems of his circle. GS has taken the note of problems raised by them and assured that CHQ will pursue it.

5.   Ernakulam CAT case – Up-gradation of GP of Inspector Posts from Rs. 4200/- to Rs. 4600/- w. e.f. 1/1/2006.

GS told that total 14 hearings so far held in the case. The up-dation of hearings was time to time published on blog. Final hearing fixed on 21/7/2015 could not held, as both the members of Hon’ble CAT were on leave up to 27^th July 2015.  Shri Ajith Kurian former CS Kerala Circle shared his experience in handling of this CAT case and informed to house that he and his team is taking care of the case and likely to be settled in our favour. GS requested to him that CHQ will provide all types of assistance if needed in future.

6.   Senior Postmaster Examination CAT case.

GS informed that Postmaster cadre has came into existence in 2010 and since then Sr. PM Examination could not held due to CAT cases filed at various Benches by individuals or by circle Associations. In all 7 cases were registered at various benches. Out of these, five have already been finalised and two cases at Odisha bench under OA No. 872/11 and 873/2011 by Priyanath Pattanayak and Devi Prasad Nayak respectively are still said to be pending. There present status is not known. GS further told that CAT cases filed at Hyderabad bench were decided in favour of applicants whereas CAT case filed at Chandigarh bench by Punjab and Haryana circle under OA No. 1328/11 was dismissed. GS further informed that DE Division of Directorate has forwarded the copies of judgments of these cases to SPG Division of Directorate to take further action in the matter to allow ASPs to write the examination. The SPG division of Directorate is working on it.

7.   DPC for the promotion to the cadre of PS Gr. B.

GS told that this year Directorate is holding all the DPCs timely. All circles have already submitted requisite documents in person to Directorate. Vacancies for DPC for the year 2015-16 are yet to be calculated. The result of review DPC is awaited. GS further told that he has already requested Directorate to convene first DPC for JTS Gr. A for the year 2015-16 and thereafter the resultant vacancies created should be taken in consideration for holding of PS Gr. B DPC, so that more number of vacancies would be available for ensuing PS Gr. B DPC for the vacancy year 2015-16. GS appealed to all members that whenever any query is raised/communicated by Directorate to circles for supply of any information it needs to be attended on priority basis.  

8.   Inter-circle transfer of Inspector Posts under Rule-38 of Postal Manual Vol. IV.

GS told that whatever request applications received at his end was taken care of. Most of the candidate’s requests were considered by the administration and issued guidelines to all circles on 21/7/2014. GS, President and OGS-II met Member (P) on 10/6/2015 and submitted list of candidates whose request applications are still pending at Circles. The issue was discussed at length and requested to reiterate the instructions dated 21/7/2014 once again to all circles.

9.   Combined seniority list of Inspector Posts cadre.

GS informed that work of preparation of combined seniority list of Inspector Posts cadre was transferred from SPG division of Directorate to SPB Division. GS further informed that since taking over the charge of GS, and continues correspondence on the issue only 3 years (1998 to 2000) seniority lists were circulated by Directorate. Now, SPB Division of Directorate has decided to prepare and circulate pending 10 years seniority lists at a time for which they are going to collect some information from circles. GS appealed to all members to attend the references received from Directorate immediately.

10.       Revised Recruitment Rules of PS Gr. B cadre / Asst. Manager MMS.

GS informed that Revised Recruitment Rules of PS Gr. B cadre was finalized by DOP by suggesting some modifications in eligibility criteria etc. GS also informed that the request of our Association for reduction of quota of General Line category from 6% to 3% was also considered by DOP in the Revised RRs. As regards to Assistant Manager in MMS cadre, he has told that there are only 41 posts in the country and out of which 20 are vacant since last several years. No examination of AMM cadre was held since decade. Therefore in the revised RRs of Asstt. Manager MMS, some changes are expected in eligibility of age criteria and technical education etc.

11.    LDCE for promotion to the cadre of Sr.PM and PS Gr. B

GS told that methodology for holding of centralized departmental examinations for the year 2015 is under consideration at Directorate. Fresh calendar for departmental examination for the year 2015 is also likely to be issued soon. He further told that to conduct PS Gr. B examinations in near future, Directorate has constituted a committee headed by CPMG Karnataka to decide as to whether examination should be conducted off-line or online. The report from committee is awaited. As regards to Sr. PM Examination, the copies of judgement of Hon’ble CAT Hyderabad and Chandigarh benches have already been forwarded by DE Division of Directorate to SPG Division of Directorate for taking decision thereon. GS explained in detail about the share of IP and General Line quota in both the examinations. Through both the examinations General Line category will get share of 52 posts (29 Sr. PM and 23 PS Gr.B). It was decided by the house to go for online examination.

12.       FINANCIAL review of CHQ.

CHQ Treasurer has taken the financial review of CHQ and told to house that financial position of CHQ is not healthy and therefore GS and his team is unable to visit frequently to Directorate. GS has appealed all CS to pay their quota timely and that too as per the provisions made in the Association’s constitution.

13.       Any other item with the permission of the Chair.

All Circle Secretaries were given an opportunity to share their circle’s problems if any and all have taken sincerely part and CHQ has taken note thereof with a assurance that it will be taken up with appropriate authorities at right time. All the Circle Secretaries, CHQ Office Bearers and visitors expressed the view that the arrangements made by Kerala Circle were excellent and unique.  

Shri S. Nadakumar Circle Secretary, Kerala Circle, Shri Ajith Kurian former Circle Secretary and their team members have made lavish arrangements for conducting CWC in a grand success. No such staying arrangements, entertainment musical programme and site sine programme in double decker bus were found arranged by any circle since last two decades. CHQ conveys it’s sincere thanks to them as well as to all the CWC Office Bearers. GS especially appreciated the co-operation and support extended by Shri Manjunath Hubballi OGS-II and CS Karnataka circle as well as by Shri P. Ajith Kumar AGS-I and ASP (RB) Postal Directorate from time to time. 

Yours sincerely, 

       Sd/-

(Vilas Ingale)

General Secretary